（一）起始用语

Q.索赔
　　1.你方为我方订单提供的货物质量与双方同意的规格不符。因此，我们应向你方提出索赔，金额为……


　　2.你方提供的证明是不充分的，因此我方不能考虑你方的索赔要求。


　　3.我方无法承认贵公司对于包装欠缺所作的损坏赔偿的索赔。


Q.索赔

　　1.The quality of your shipment for our order is not in conformity with the agreed
　　　specifications.We must therefore lodge a claim against you for the amount of…


　　2.The evidence you have provided is inadequate,therefore,we cannot consider your
　　　claim as requested.


　　3.We cannot acknowledge your claim for damage due to defective packing.