A: WHAT IS IMPORTANT WHEN   

    Planning a presentation   

    • Finding out about the audience   
    • Researching the topic   

    B: WHAT IS IMPORTANT WHEN…?   

    Aiming to improve customer service   

    • Staff training   
    • Customer satisfaction   

    C: WHAT IS IMPORTANT WHEN …   

    • Managing a project   
    • Encouraging teamwork   
    • Keeping to schedule Phase III Card   

    Programme for New Staff   

    The manufacturing company you work for would like to introduce a full programme of training for new staff.   
    You have been asked to help prepare the programme.   
    Discuss the situation together, and decide:   

    • What should be covered by the training programme   
    • How else new staff can be helped to settle into their jobs as quickly as possible