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| 发布时间：2006-8-15 11:54:47 | 信息来源：本站原创 | 浏览： | |
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Zhang: Like an orchestra or a singing performance or something?
Wang: Yeah. And I think we should also do something for the primary pupils. You know how important they are nowadays.
Zhang: Yeah. We may provide them with some school things.
Wang: You mean school things they can buy anywhere or those made to our special order?
Zhang: I think we can have them made to our order, with our name or logo on them.
Wang: All these shall benefit us in many ways.
Zhang: Yes. Obviously, they help establish a favorable corporate image.
Wang: Yes, more people in the community will come to see us as a company willing to help them.
Zhang: Yeah, and in this way our customer base shall be reinforced and expanded.
Customer Involvement
Wang: You know our management has decided to get our customers involved in our range and quality of products.
Zhang: That’s a very good idea. Customers’ opinions are really important to us if we want to stay ahead in the market. But how to get their opinions?
Wang: It’s certainly not easy. I think we can do that through the Internet. We can invite our customers to email us their opinions about our products whenever they have any.
Zhang: But not all the customers have access to the Internet.
Wang: No, of course not. I bet we can take advantage of our helpline service.
Zhang: Yes. And we can also design a questionnaire for this purpose. And give it to our customers when they buy our products,
Wang: Good. But then, how can we make use of their opinions when we have got them?
Zhang: We can pass them on to R&D and QC. I think it’s mostly their job to diversify our products and improve their quality. |
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