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13 Has Office Clean more listed contracts than ABC Clean?
14 Can you telephone complaints to Dusters?
15 Will Spot On clean your windows outside?
16 Has Spick & Span more female employees than Dusters?
17 Which firm is slowest to deal with complaints?
18 Which firm has the highest cost per sq metre?
19 How many firms clean exterior windows?
20 Which London-based firm offers the cheapest daily cleaning service?
(20 marks)
QUESTION 3 CONTINUED(图片略)
QUESTION 4
Situation: Read the following conversation beween 2 employees of the neilson Carpet
Factory in Phuket.
Task: Complete the Accident Report form using the information in the conversation
below.
Anna Leow We had a nasty accident this morning. A young woman broke her ankle.
Acham Scott Yes, I heard. Friday the 13th, an unlucky day indeed. Was she an employee
here?
Anna Leow No, she was a bisitor. I was just taking her to see the canteen and have a drink.
She slipped on the stairs.
Acham Scott That stair carpet has been loose for a while now. It ought to ve replaced. What
was the lady's name?
Anna Leow Jan Li. I've got her details. She lives with her husband on Yaowarat Road,
number 43, here in Phuket.
Acham Scott When did you say it happened? This morning?
Anna Leow Yes. It was precisely 1020.
Acham Scott And you sent her to hospital in an ambulance?
Anna Leow No, we sent her by car to save time.
Acham Scott It sounds like it's the company’s fault, then. I've told the manager about that
carpet before. Have you filled in a report form?
Anna Leow No, I'm going to do it now. More paperwork.
Acham Scott (Laughing) Well, you are the Assistant Manager, aren't you!
(20 marks)
QUESTION 4 CONTINUED
NEILSON CARPET FACTORY
ACCIDENT REPORT FORM
THIS FORM MUST VE COMPLETED IN CAPITALS BY THE PERSON REPORTING THE
ACCIDENT ON THE DAY OF THE ACCIDENT
FULL NAME OF INJURED PERSON ___________________________________________
TITLE (MR/MRS/MISS/MS) ___________________________________________
HOME ADDRESS ___________________________________________
__________________________________________
__________________________________________
STATUS OF INJURED PERSON __________________________________________ |
